What to include
Your transfer reference, what happened, the outcome you expect, relevant dates and any supporting documents.
Complaints
A clear path to raise and escalate a concern.
Submit account-specific complaints through secure support. We record ownership, acknowledgement, due dates, evidence, response and escalation rights.
Our process
The complaint receives a reference, accountable owner and response target. Financial or regulatory issues are routed to the appropriate team.
Accessibility
Tell us if you need communication or document accommodations.
External escalation
Applicable escalation channels and regulator details are presented in the effective complaints notice for your legal entity.